Case Study: Medical Management Professionals, Inc. achieves rapid document retrieval and improved customer service with DocStar

Greater Efficiency Improves Customer Service

Medical Management Professionals, Inc., a healthcare business management firm based in Austin, Texas, was hampered by a paper‑based filing system that made it difficult and time-consuming to locate invoices, bills and contracts—often taking days to find documents and undermining customer satisfaction while consuming staff time and office space. To address this, the company turned to DocStar, deploying DocStar Enterprise Content Management (ECM) with DocStar Series 3 Departmental Edition imaging systems and DocStar View software.

DocStar implemented networked imaging and desktop retrieval across five MMP offices, scanning roughly 4,000 pages per facility each day so staff can retrieve documents in seconds rather than days. The DocStar solution eliminated file cabinets, freed office space for client‑facing staff, boosted productivity (each site accesses 20–40 documents daily), materially improved customer service and retention, delivered a strong ROI, and supports HIPAA compliance with robust security and audit trails.