Case Study: Franklin Foods achieves paperless AP and credit memo automation with DocStar

Franklin Foods saves 10+ hours a week with DocStar

Franklin Foods, a cream cheese manufacturer and subsidiary of Hochland, faced challenges with inefficient, paper-based financial processes and a lack of visibility into its credit memo approvals. To support its growth, the company needed to automate routine tasks and upskill its staff. It turned to vendor DocStar for a solution involving its Enterprise Content Management (ECM) and Intelligent Data Capture (IDC) services.

DocStar implemented a streamlined, digital workflow that automated the credit memo process and integrated with the company's Epicor ERP system. This solution provided clear visibility and a defined approval process, saving staff more than 10 hours of extra work per week. The automation allowed Franklin Foods to reallocate resources to strategic priorities and supported its sustainability goals by dramatically reducing paper usage.

Franklin Foods