Case Study: Coast Counties Peterbilt achieves 90% cut in AP data entry and doubles AP productivity with DocStar

Doubled AP productivity, admins time freed to perform value-added support

Coast Counties Peterbilt, a family-owned Peterbilt dealership based in San Jose with nearly 200 employees across seven locations, faced an inefficient, paper-based accounts payable (AP) process with limited centralized visibility and staff tied up in manual tasks. To modernize and support impending retirements in their AP team, Coast Counties Peterbilt selected DocStar (Epicor ECM) alongside Epicor Intelligent Data Capture (IDC), chosen for its tight integration with their Karmak Fusion platform.

DocStar automated and centralized AP workflows—integrating with Karmak Fusion and using IDC to extract invoice data—eliminated keystroke errors, cut data entry by about 90%, and reduced paper use by at least 80%. The company halved AP headcount through attrition while increasing capacity (from ~2,500 to over 3,000 invoices/month), trimmed filing and retrieval time by 90%, slashed copying/faxing/emailing time by 80%, and freed admins to perform higher‑value work—demonstrating measurable productivity and visibility gains delivered by DocStar.

Coast Counties Peterbilt

Mike Sorensen

General Manager