Case Study: Armstrong, Fleming & Moore achieves instant client-info access and regulatory compliance with DocStar ECM

DocStar Solutions Help Advisors Better Serve Their Clients

Armstrong, Fleming & Moore is a 14‑person Washington, D.C. financial planning and investment advisory firm that struggled with voluminous paper files, regulatory retention requirements and limited office space. To eliminate filing inefficiencies and comply with NASD/SEC rules while avoiding costly build‑outs, the firm selected DocStar and its DocStar Enterprise Content Management (ECM) solution to digitize and organize client records.

DocStar implemented a turnkey ECM system (deployed with reseller Copy Doctors), using standardized templates, categorization codes and electronic mailboxes to scan incoming and historical documents. The result: client data retrieval dropped to mere seconds (often 30–40 seconds), security and disaster recovery were strengthened with multi‑layer backups, and by 2006 AF&M had scanned more than 1.25 million pages—freeing space, cutting storage costs (old off‑site storage ran just over $50/month) and dramatically improving employee efficiency and client service through DocStar’s solution.

Armstrong, Fleming & Moore

Ryan Fleming

Certified Financial Planner