Case Study: Lee-Smith, Inc. achieves 70% file-cabinet reduction and faster customer service with DocStar ECM

Commercial Truck Dealership Streamlines Operations Across Multiple Departments With DocStar Enterprise Content Management (ECM)

Lee-Smith, Inc., the Southeast’s largest locally owned commercial truck dealer, was overwhelmed by “mountains of paper” across 8 locations and slow, error-prone document handling that wasted time and space and risked lost contracts and invoices. They selected DocStar Enterprise Content Management (ECM) to address inefficient storage and retrieval and to integrate document workflows with their Karmak dealer management systems.

DocStar implemented DocStar ECM and DocStar AP Automation with Karmak integration, browser-based access and LDAP single sign‑on, enabling company-wide electronic capture, indexing and retrieval. The results included real-time access that cut retrieval times from hours or days to minutes, the import of 63,980 documents year‑to‑date (6,396 in the last month), elimination of at least 70% of file cabinets with more planned, faster AP processing, secure HR records and simplified audits — all delivered by DocStar.

Lee-Smith, Inc.

Jeff Berger

VP Business Operations & Technology