Case Study: Hallsdale-Powell Utility District achieves 50% faster service application processing and a 24/7 paperless experience with DocStar Business Forms

Hallsdale-Powell Utility District - Customer Case Study

Hallsdale-Powell Utility District (HPUD), a water and wastewater utility serving about 34,000 connections in Knoxville, Tennessee, faced slow, paper-heavy service application processes, no centralized way to track documentation, and rising demand for remote, self-service options. To modernize customer onboarding, HPUD expanded its long-standing implementation of DocStar, using DocStar Content Management + Business Forms to address those challenges.

DocStar implemented web-accessible service applications, document upload and tagging, and automated workflows that route, review and confirm applications, plus email payment links and daily status reports. The DocStar solution made the process fully paperless and available 24/7, cut application processing time in half (to roughly 5–7 minutes per account), reduced CSR workload and errors, improved operational visibility with real-time reports, and lowered supply and staffing costs.

Hallsdale-Powell Utility District

Chad Scheidecker

Information Systems Manager