Case Study: SITE Centers achieves full-text search and automated OCR with DocsCorp contentCrawler

Real Estate firm SITE Centers goes with contentCrawler for OCR processing

SITE Centers, a publicly traded REIT, faced a large backlog of image-only legacy files in its OpenText Content Server that were not OCR’d, causing important documents to be undiscoverable and undermining trust in the ECM. To address the need for discovery, remediation and a non-disruptive contributor workflow, SITE Centers engaged DocsCorp and its contentCrawler solution to locate hidden documents and ensure new uploads are made text-searchable without changing users’ day-to-day processes.

DocsCorp deployed contentCrawler (proof-of-concept in four weeks and production in about a month) to automatically discover and OCR hundreds of thousands of legacy and incoming files, creating separate OCR’d versions for audit purposes. The result is a 24/7, fully automated OCR framework with no staff intervention that reduced time spent searching and OCR’ing, restored confidence in search results, sped client servicing, and delivered a cost-effective combined discovery-and-OCR solution.

SITE Centers

Christopher Barret

Director of IT Enterprise