Case Study: Bentleys eliminates lost documents, boosts productivity and cuts OCR costs with DocsCorp contentCrawler

ContentCrawler Automated OCR Workflows to Increase Organizational Productivity and Reduce Costs

Bentleys, a Brisbane-based accounting and advisory firm in a national network, was struggling with large volumes of image-based documents that were viewable but not text-searchable, causing lost/misfiled files and slow manual OCR processing at multifunction devices. Seeking a solution from long-time partner DocsCorp, they evaluated and chose DocsCorp’s contentCrawler to address the firm’s scanning, OCR and searchability problems.

DocsCorp ran the contentCrawler audit across Bentleys’ iManage repository (1.3 million documents) and found 50% of image-based files were non-searchable. DocsCorp then deployed contentCrawler in Backlog and Active Monitoring modes (with a small customization to handle read-only records), automating 24/7 conversion to text-searchable PDFs. The result: a drastic drop in support calls for missing documents, elimination of desktop/MFD OCR bottlenecks and related license costs, and improved productivity and compliance across the business.

Bentleys

Paul Barber

Operations Manager