Case Study: Makinson d’Apice Lawyers achieves a 100% searchable iManage DMS and eliminates hidden files with DocsCorp contentCrawler

ContentCrawler Automated OCR Helps Minimize the Number of Hidden Files in this iManage DMS

Makinson d’Apice Lawyers, a longstanding Australian firm of over 100 people, faced a growing problem of “hidden” files in their iManage DMS because staff inconsistently profiled documents and often skipped OCR (previously done manually with ABBYY FineReader). To address missed searchable text layers—especially in email attachments—they engaged DocsCorp to deploy contentCrawler as an automated safety net.

DocsCorp implemented contentCrawler as a back-end, automated OCR framework and ran batch OCR on legacy files, making image-based PDFs and attachments text-searchable and ensuring every new file is processed on save. The result was enterprise-grade full‑text search across 100% of the DMS, faster and more accurate searches, reduced time staff spent hunting for documents, improved user satisfaction, and an audit that validated the investment.

Makinson d’Apice Lawyers

Asitha Udumalagala

Manager of IT & Knowledge