Case Study: USAI Lighting streamlines collaboration and reduces manual work with Docs Made Easy

Built Better Customer Relationships for USAI Lighting

USAI Lighting, a well-known U.S.-based manufacturer of energy-efficient LED lights, faced challenges in collaborating with external partners and clients. Their main issue was providing secure access to necessary documents and information for people outside the company while maintaining control. Docs Made Easy stepped in to address this challenge.

Docs Made Easy implemented a custom solution using Salesforce Community/Experience Cloud. This provided a secure platform for external users to log in and collaborate, and allowed licensed users to create, find, and manage documents in one centralized place. The solution led to a 40% reduction in manual work, a 35% improvement in workflow smoothness, and a 49% increase in collaboration for USAI Lighting.

USAI Lighting

Maura Figueroa

Salesforce Administrator