Case Study: E-Boda achieves faster order-to-cash processing with DocProcess

Order-to-cash Automation

E-Boda, a B&W Manufacturing company, struggled with manual order and invoice processing across paper, PDF, email, XLS, and other formats. Customer service teams had to enter orders into the ERP by hand, often making errors with ship keys, product codes, and quantities, while invoice status checks could take days. DocProcess helped E-Boda automate order-to-cash processing using DxInvoice, DxOrder, and DxLogistics.

DocProcess implemented an order automation and accounts receivable solution that assessed and streamlined E-Boda’s processes, verified incoming documents, and matched logistics documents to ERP requirements. The result was a 70% reduction in order processing costs, order handling cut to 3–5 seconds, and a 0.1% document error rate, along with fewer clarification calls and improved buyer relationships.