Case Study: Carrefour achieves end-to-end accounts payable automation with DocProcess

End-to-end Accounts Payable Automation

Carrefour Group, the European retail leader, needed to modernize a heavily manual accounts payable and document management process. With 1.2 million supplier invoices initially processed by hand, a 35% invoice error rate, delayed payments, and difficult paper storage and retrieval, Carrefour turned to DocProcess for help with process mining, managed dematerialization, supplier onboarding, and e-archiving.

DocProcess implemented end-to-end AP automation, including invoice data capture, electronic archiving, e-invoice workflow design with over 140 control rules, and supplier onboarding. The results were significant: 3 million invoices processed electronically per year, a 97% supplier onboarding rate, invoice errors reduced to 0.1%, AP staffing cut from 140 FTEs to 6, and 100% compliant electronic archiving of 14 TB of documents.

Carrefour

Adela Florean

Former Accounting Reporting Consolidation Director