Case Study: Exclaimer achieves 99.5% invoice accuracy with Docomotion

Exclaimer boosts invoice accuracy to 99.5% with Docomotion

Exclaimer, a global leader in email signature management, struggled with inaccurate data on sales quotes generated from Salesforce. This manual process prevented customers from correcting their own information, leading to payment delays and a poor experience. To address this, they implemented the Docomotion document generation solution.

Docomotion provided a seamless Salesforce integration with data write-back and e-Signature capabilities. This empowered Exclaimer's customers to validate and correct their own data, which automatically synced to Salesforce. The results were a dramatic increase in invoice accuracy to 99.5% and an over 80% reduction in reissued invoices, plummeting from over 500 to under 100 per month. Docomotion also helped reduce related support tickets by 40%.

Exclaimer