Case Study: a leading Australian hospitality group achieves rapid contact tracing compliance with DocMX

Using DocMX, a leading Australian hospitality group swiftly complied with contact tracing requirements nationwide

A leading Australian hospitality group faced the challenge of swiftly implementing a secure and compliant contact tracing system across all its nationwide properties to meet new government mandates. They needed a solution to collect, securely store, and manage sensitive guest data without causing inconvenience or requiring major IT involvement. They turned to DocMX for a solution using its e-forms product.

DocMX provided a mobile e-form solution activated by QR codes, enabling touchless data collection directly from guest devices. The data was stored securely on private AWS servers and automatically destroyed after the mandated period. As a result, the customer had over a dozen properties compliant within days of the requirements being published, without major costs or process disruption, while ensuring full data security and privacy.