Case Study: Hilton Australia achieves efficient, paperless shared services with DocMX

Hilton Australia builds a Shared Services Centre to distribute knowledge and reduce overheads across the portfolio

Hilton Australia, which manages dozens of properties across Australia and Asia-Pacific, faced challenges with duplicated back-office processes, manual paper-based work, and difficulty in providing consistent support to remote locations. To centralize services and reduce overheads, they partnered with vendor DocMX to implement its document management and process automation solution.

The solution designed by DocMX digitized and automated Finance, HR, and Payroll processes, creating a single shared services center in Sydney. This eliminated all physical paperwork, enabling remote collaboration. The results for Hilton included significant overhead savings, improved service continuity, faster user adoption, and enhanced compliance and security, all supported by DocMX's high-performance cloud platform.

Hilton Hotels & Resorts

Paolo Trevisan

Director of Finance