Case Study: Four Points by Sheraton Sydney saves $1.5M and goes paperless with DocMX

FourPoints Sydney digitises heavily paper-based processes, saves 2.5m yearly prints and $1.5m over 5 years

Four Points by Sheraton Sydney, a 5-star hotel, faced significant inefficiencies and high costs from processing over 3 million paper-based reservations and invoices annually. Their manual, printer-dependent system was time-consuming for staff and created logistical and compliance headaches. The hotel partnered with DocMX to address these challenges by implementing its document management and process automation solution powered by Amazon AWS.

DocMX digitised the hotel’s document workflow, using AI to automatically capture, categorise, and route incoming documents for approval. This eliminated the need for physical printing, distribution, and storage. The solution enabled Four Points by Sheraton Sydney to save an estimated $1.5 million over five years by reducing printing costs and cutting its number of printers. The hotel also saved 2.5 million prints yearly, improved operational efficiency, and enhanced its security and compliance posture.

Four Points by Sheraton Sydney