Case Study: IHG Holiday Inn Singapore achieves faster finance and revenue audit automation with DocMX

DocMX powers digital transformation at IHG - Holiday Inn Orchard Road, with support from the Singapore Tourism Board

The IHG Group's Holiday Inn Singapore Orchard City Centre hotel faced operational inefficiencies, particularly a time-consuming and paper-based daily revenue auditing process. This admin-heavy task involved manually reconciling reports from numerous siloed systems, leading to delays and a high volume of printing. To address these challenges, the hotel partnered with DocMX to seek a digital solution, supported by a grant from the Singapore Tourism Board.

DocMX implemented a cloud-based system to automate and digitize the finance and revenue audit operations. The solution consolidated data from various sources into a single, role-based dashboard, streamlining workflows for review and approval. This resulted in a 90% automation of income reports, leading to significant time and cost savings, a major reduction in print-related expenditure, and improved compliance with a full audit trail. The DocMX implementation also enabled secure remote collaboration for the team.

IHG Group

Audrey Lim

Director of Finance and Support