Case Study: Edgartown Harbor Master increases bookings 250% with Dockwa

how Dockwa helped Edgartown Harbormaster Grows Annual Nights Served 44%

The Edgartown Harbor Master, a municipal marina in Massachusetts, was facing operational inefficiency by juggling multiple systems and manually processing hundreds of reservation requests on their annual opening booking day. This manual process, which involved taking credit card information over the phone, took two days to complete, creating a burden on staff and risking lost revenue and security issues.

To solve this, the marina implemented Dockwa to digitalize and streamline its entire reservation management process. By using Dockwa’s platform for online bookings, automated confirmations, and customer communication, the harbor master achieved a 250% increase in bookings, confirmed 100% of reservations instantly with auto-payments, and saw a 10x increase in annual 5-star reviews due to improved customer satisfaction.

Edgartown Harbor Master

Michaella Gaines

Edgartown Harbor Master