Case Study: Edgartown Harbor boosts bookings and automates reservations with Dockwa

Edgartown Harbor Master increases bookings 250% with Dockwa

Edgartown Harbor, a municipal marina on Martha's Vineyard, faced significant challenges managing its annual "opening day" reservation rush. The harbormaster's department was juggling multiple systems, relying on a single phone line to manually collect credit card details and reservation information, which was inefficient, error-prone, and limited revenue potential. To streamline operations, they turned to Dockwa.

By implementing Dockwa's reservation management platform, Edgartown Harbor automated its entire booking process. The solution shifted reservations online, enabled instant auto-confirmation based on vessel size, and centralized customer communication. The results for Edgartown were substantial: a 250% increase in bookings, the ability to confirm 100% of reservations instantly, and a tenfold increase in annual five-star reviews, all achieved with Dockwa.

Edgartown Harbor Master