Case Study: a global professional sporting league achieves faster employee support with Docketry's AI assistance

World’s Largest Professional Sporting League cuts employee query resolution to 5 seconds with Docketry

The world's largest professional sporting league faced significant challenges in supporting its 10,000+ global employees. Fragmented HR and IT systems resulted in long response times and an inconsistent experience for staff, while manual query management consumed excessive resources and slowed down the onboarding process. The organization turned to Docketry for a solution.

Docketry implemented an Agentic AI platform to transform employee support. The solution provided instant, intelligent assistance, handling a massive volume of queries and requests. This resulted in a dramatic improvement, including 10,000+ interactions handled monthly, an 80% uplift in HR efficiency, 70% faster onboarding, and an average query resolution time of just five seconds.