Case Study: an administrator and independent claims adjusting company achieves faster claims processing and improved customer satisfaction with Docketry

Insurance TPA Improves Operational Efficiency And Customer Satisfaction With Docketry

A US-based third-party administrator and independent claims adjusting company faced significant operational challenges due to its heavy reliance on manual claims processing. The cumbersome process of handling documents and email attachments was causing major productivity losses and delays, taking about 20 minutes per claim and costing thousands of dollars per employee annually. Seeking to improve efficiency and customer satisfaction, the company turned to Docketry for a solution.

Docketry implemented an automated document processing solution that integrated seamlessly with the company's existing systems, including a custom Outlook add-in for processing email attachments. This approach eliminated manual data entry and introduced features for security, exception handling, and analytics. The results were substantial, including a 60% reduction in operational costs, a 70% reduction in document processing time, and an 85% reduction in errors. Docketry enabled the company to process 57% more claims per week and achieve claims processing that was seven times faster.