Case Study: US Bank achieves 10X faster customer onboarding with Docketry

A renowned bank in the US enhanced customer satisfaction with a fast and easy onboarding process with Docketry

US Bank sought to improve customer satisfaction by streamlining its onboarding process, which was handling over 6,000 applications monthly and taking approximately 45 minutes each. Their challenge was to increase efficiency, reduce costs, and speed up document and KYC processing. They partnered with Docketry to find a solution.

Docketry integrated its solution into the bank's operational workflow to automate the capture and data extraction from KYC documents and forms. The implementation featured sentiment analysis for feedback, seamless API integration, and fraud prevention checks. This resulted in 97% of processing being automated, a 70% cost reduction, and customer onboarding that was 10 times faster. The bank also achieved a 75% improvement in customer satisfaction.