Case Study: Assistantly saves 5 hours of customer follow-up with Dock

Assistantly saves 5 hours of customer follow-up with Dock

Assistantly, a company that helps businesses hire offshore talent, faced a challenge with time-consuming and confusing client communications managed through emails and file attachments. Their busy customers often missed information, which created more work for Assistantly's Client Success team. They needed a single hub to host their end-to-end client experience and turned to Dock for a solution.

By implementing Dock as a client portal, Assistantly created personalized workspaces for each customer to centralize information, next steps, and resources. This solution from Dock saved their Client Success team hours on follow-up and saved each customer an estimated five hours of communication. The result was a significant reduction in customer questions and a more seamless, unified experience from sales through onboarding.

Assistantly