Case Study: Assignar reduces onboarding overwhelm with Dock

Assignar cuts kickoff calls by 25 minutes with Dock

Assignar, a construction operations software platform, faced a significant challenge with its complex, 90-day customer onboarding process. Their tech-challenged customers, often undergoing a digital transformation for the first time, were overwhelmed and lost, not knowing what to expect or what to do next. Using slide decks and project management tools was not a scalable solution for this unique client base.

By implementing Dock, Assignar created a standardized onboarding and implementation plan template. This solution provided customers with a single, clear workspace to see all required tasks and track their progress, which dramatically reduced confusion. The vendor, Dock, helped Assignar reduce time spent on kickoff calls by up to 25 minutes, speed up data collection from customers from a month to a week, and create a consistent, scalable process for their global team.

Assignar