Case Study: WOW! Mobile Boutique achieves 300% increase in engagement and reduced onboarding turnover with Docebo

WOW! Mobile Boutique Tackling Retail Turnover with Smarter Onboarding

WOW! Mobile Boutique is a leading Canadian multi‑carrier wireless retailer operating 600+ part‑time and full‑time associates out of mall kiosks. Facing the high attrition typical in retail and an unintuitive legacy LMS that made learning paths, search, mobile access and reporting difficult, the company needed a simple, mobile‑first onboarding and development solution to engage new hires and reduce early turnover.

WOW! Mobile implemented Docebo’s modern, white‑labeled learning platform (including Channels, Learning Plans, Go.Learn mobile app and notification/support integrations) with ongoing Customer Success support. The revamped, mobile‑optimized onboarding and training drove a 300%+ increase in employee engagement, reduced turnover during onboarding and cut transactional errors by 30%, while improving accessibility, reporting and overall employee development.

Wow! Mobile Boutique

Michael Cioffi

Senior Manager, Talent and Development