Case Study: Vision Hospitality Group achieves improved guest satisfaction through social, mobile training with Docebo

Vision Hospitality Group Ensures Guest Satisfaction by Empowering Employees with User-Friendly, Social Learning Experiences

Vision Hospitality Group is a family‑owned company that owns and manages 1,000+ select‑ and full‑service hotels across the southeastern U.S. Faced with a dispersed workforce—from front‑desk staff to housekeepers—Vision needed a more user‑friendly, mobile and social LMS to deliver consistent training that drives guest satisfaction; their legacy system was hard to manage and didn’t support peer‑to‑peer learning or easy mobile access.

They implemented Docebo, leveraging its mobile app, GoToWebinar integration, Coach & Share social learning, configurable dashboards and learning plans. The new platform cut content deployment time roughly in half, increased employee engagement and peer learning, streamlined webinar delivery, and showed a clear correlation between training adoption and higher guest satisfaction scores—empowering staff and strengthening company culture with plans to expand social features further.

Vision Hospitality Group

Megan Brown

Director of Culture and Talent Development