Case Study: Thomson Reuters achieves fast, global multilingual sales training and improved knowledge retention with Docebo

Thomson Reuters - Customer Case Study

Thomson Reuters’ IP & Science division, a global provider of business and professional information, needed a way to train and rapidly update its dispersed sales force across six continents and more than 20 languages. Their small in‑house training team was stretched by time-zone scheduling, and the existing LMS was too rigid, so they sought a customizable, mobile-compliant platform that could be implemented quickly and support multilingual, self-paced and blended learning.

They deployed Docebo’s cloud LMS (live within three months, launched Sept 2014) to deliver individualized training plans, multilingual content and SCORM courses with built-in quizzes and reporting. The rollout—now hosting 135+ learning files and serving sales teams globally—accelerated content delivery, reduced travel costs, improved visibility into knowledge retention, and generated growing internal demand for access across the business.

Thomson Reuters

Erica LeBlanc

Operations Development Manager