Case Study: PowerDMS achieves 30% faster customer onboarding with Docebo

PowerDMS decreases customer onboarding time by 30% with Docebo

PowerDMS, a public safety workforce platform that recruits, trains and equips first responders, was rapidly outgrowing its initial LMS. Slow course uploads, poor UX and a severely throttled Salesforce sync left customers waiting weeks or months to access training, threatening onboarding timelines and forcing PowerDMS to find a scalable replacement within 90 days.

After trialing Docebo, PowerDMS migrated in under 90 days and gained faster Salesforce and Gainsight integrations, quicker course deployment, language localization and automated learning paths. The switch cut customer onboarding time by 30%, saved 5,420+ hours of one-on-one training (roughly $150,000), delivered a 119% ROI in 2021, and reduced service desk cases despite strong customer growth.

PowerDMS

Patty Costley

Director of L&D