Case Study: nCino achieves scalable on‑demand product certification for 40,000 customers, partners, and employees with Docebo

nCino trains 40,000 customers, partners and employees with Docebo

nCino, a cloud banking software provider, needed a scalable global on‑demand certification program to train 40,000 customers, partners, and employees not just on product use but on configuration and customization for maximum value. They also required better reporting and visibility into learning activity and a way to identify and surface subject matter experts to share knowledge.

Using Docebo’s Extended Enterprise and Discover, Coach & Share modules plus gamification, nCino launched a standardized online curriculum with controlled access across audiences and incentives for participation. The program enrolled 3,007 users (48% average course completion) with 728 full certifications, significantly improving technical onboarding and adoption and driving a roughly 400‑user net increase on the platform.

nCino