Case Study: Zoom achieves 600,000+ engaged learners with Docebo

How Zoom is leveraging Docebo to engage over 600,000 learners

Zoom, the video communications platform, faced a sudden surge of new users during the pandemic that created an urgent need for scalable, centralized training. With Customer Success Managers unable to teach basics and best practices at scale, Zoom sought an on-demand, just-in-time learning solution to keep pace with rapid product updates and support a global customer base.

Zoom selected Docebo to build the Zoom Learning Center and launched a robust, on-brand platform in under five months that supports personalization, localization, content management, certifications and easy admin workflows. The result: more than 600,000 registered users across 200+ countries, 89,000+ full course completions, a 4.1/5 average course review, 69.26% of learners feeling very or extremely confident applying what they learned, and measurable business efficiencies such as reduced basic support time for CSMs and millions of returning viewers for updated training content.

Zoom

Jen Dunham

Global Manager of Customer Enablement