Case Study: Acoustic achieves 16% increase in customer satisfaction with Docebo Learning Suite

How switching to Docebo helped Acoustic Academy increase its customer satisfaction score by 16%

Acoustic, an independent marketing cloud and digital experience provider spun out from IBM in 2019, needed a more powerful LMS to train customers, partners, and employees so users could unlock the full value of its platform. Their previous system was too basic and learner satisfaction was just 3.59/5, so Acoustic set a goal to build a best-in-class training experience and raise CSAT to at least 4.0.

Acoustic implemented Docebo to launch Acoustic Academy—a customizable, white‑label enterprise learning suite with personalized learning tracks, content permissions, catalogs, and multi‑audience support. The platform now serves over 7,500 registered learners with more than 16,000 course completions, driving a 16% increase in CSAT to 4.2/5, faster staff onboarding, and plans to expand globally with multilingual content.

Acoustic

Alek Oleszkiewicz

Manager of Solution Enablement & Customer Training