Case Study: Kiehl’s achieves a modern, global learning academy and 100% training completion with Docebo

How Kiehl’s amplified and modernized over 170 years of education with Docebo

Kiehl’s Since 1851, a heritage skincare brand with over 4,500 Skin Pros worldwide, needed to modernize and scale its long-standing education program so teams everywhere could access consistent, on‑brand, multilingual training. With no global e‑learning platform in place and rapid international expansion (accelerated during the pandemic), Kiehl’s sought a solution to deliver personalized, engaging training that preserved its high standards and community-driven culture.

Partnering with Docebo, Kiehl’s launched a customized global LMS—Kiehl’s Academy—featuring 300+ interactive courses in 11 languages, AI-driven recommendations, gamification, social learning and an Ask the Expert hub, plus localization and version control. The platform has onboarded 45+ countries (20 during the pandemic), achieved 100% completion on key programs, supports 4,500+ users, and boosted engagement, measurable educator reporting, and faster onboarding across markets.

Kiehl’s

Mia Kernaghan

Global Digital Education Specialist