Case Study: Front Burner boosts customer satisfaction and NPS with Docebo

How Front Burner increased restaurant customer satisfaction and NPS with Docebo

Front Burner, a Tampa-based restaurant management company behind brands like Melting Pot with 93+ locations, faced inconsistent guest experience and low training adoption amid high industry turnover. Completion rates for mandatory training were under 35%, and the team needed to prove training ROI to get franchisee and manager buy-in so learning would actually impact safety, quality, and operations.

Front Burner moved to Docebo to build a mobile-friendly learning hub, enable subject-matter experts to publish content, host webinars and conferences, and use in-depth reporting (integrated with Tableau) plus surveys to demonstrate impact. The results: monthly users grew 6x, course completion rose to 87%, managers save ~14 hours/month, ramp-up times shortened, top locations saw NPS 5 points higher (company peak NPS +58), and the most engaged locations generated $100,000+ more in a three-week donation campaign.

Front Burner

Josh Bonanno

Manager of Training and Learning Systems