Case Study: Cloudbeds achieves 15% more daily active users and 10% lower churn with Docebo Learn LMS

How Docebo helped Cloudbeds increase daily active users and reduce churn

Cloudbeds, a platform that streamlines operations and drives revenue for lodging businesses, faced a reactive, siloed approach to customer training. Content was scattered across in-app videos and knowledge bases, preventing a strategic, centralized learning program and leaving customers under‑utilizing the product.

Cloudbeds implemented Docebo Learn to build Cloudbeds University (CBU), a branded, customizable LMS with curated learning paths and centralized content. Today over 60% of customers use CBU; course completers are 10% less likely to churn, 15% more likely to be daily active users, 15% more likely to buy add‑ons, and give CBU a 96% training feedback score—while the team spends less time on basic onboarding and more on high‑value support.

Cloudbeds

Marta Nelson

Senior Manager of Training and Enablement