Case Study: Booking.com scales ILT offerings 6x and saves 800+ admin hours with Docebo

How Docebo helped Booking.com scale their ILT training initiatives with seamless integrations

Booking.com, one of the world’s largest travel marketplaces, was held back by a learning platform that lacked scalability and automation. The learning team spent much of their time on manual tasks—emails, Google Docs, and calendar invites—and many programs ran outside a central LMS, making it hard to track progress or scale instructor-led and onboarding initiatives.

By implementing Docebo Learn and Docebo Connect, Booking.com centralized learning, automated calendar invites and HR sync with Workday, and created personalized homepages, course catalogs, and enrollment rules. The change delivered rapid scale and efficiency: ILT offerings grew from 20 to 120 (6x), learning programs increased 30%, admin overhead on complex programs dropped as much as 80%, and the team saved over 800 hours of learning admin time annually.

Booking.com

Cheney Dent

Senior Learning Platform Specialist