Case Study: 2020, a Cyncly Company achieves 3x customer reach with Docebo's LMS and E-Commerce App

How Docebo helped 2020 reach 3x as many customers with their on-demand training

2020, a Cyncly company, provides interior-design software to over 70,000 customers in 100+ countries but struggled to scale training: most courses were in-person, markets operated in silos, and sales were tracked with hard-to-compare spreadsheets, leaving no single view of global training performance and limiting customer access.

By adopting Docebo’s LMS and E-Commerce App, 2020 centralized course creation, publishing and sales, added online instructor-led and self-paced options, and enabled seamless training upsells on their website. The change allowed them to reach 3x as many customers, offer 6x more paid courses, achieve a 5–10% monthly attach rate, generate 70% of training revenue from online courses, and save about $60,000 annually in instructor costs.

2020, a Cyncly Company

Vanessa Dekoekkoek

Global Training Manager