Case Study: Definity Financial Corporation achieves 65%+ user adoption and 100% compliance in seven weeks with Docebo

How Definity increased user adoption by more than 65% with Docebo

Definity Financial Corporation, the parent of several Canadian property and casualty insurers with roughly 3,200 employees and a learning audience of 30,000, needed an LMS that could scale with rapid growth. Their existing system saw under 1% engagement and took 10 months to reach annual compliance targets, so the company sought a modern platform to make learning a true differentiator and drive higher participation.

Definity partnered with Docebo to launch a custom‑branded, bilingual Max Learning platform, automating content migration, adding 100 Docebo Content courses, and running a high‑impact launch. The result: adoption jumped from about 1% to over 65% (a multi‑thousand percent increase), 100% of users accessed the LMS, total compliance was achieved in seven weeks (vs. 10 months), and 80% of employees report growth opportunities—while the company continues to expand and automate its learning ecosystem.

Definity

Nicole Lavigne

Manager of Learning and Development