Case Study: ChenMed achieves a 63% reduction in learner support tickets with Docebo

How ChenMed reduced learner support tickets by 63% with Docebo

ChenMed, a fast‑growing, value‑based healthcare provider with 5,000+ employees, struggled with a legacy LMS that generated roughly 200–300 learner support tickets a month, required manual administration of learning plans, lacked flexibility for different audiences, and offered limited reporting—hindering attendance, completion and the L&D team’s ability to work strategically.

By implementing Docebo Learn, Docebo Connect and Docebo Learning Impact, ChenMed consolidated learning in a user‑friendly platform, automated recurring tasks, integrated calendars and business systems, and gained deeper analytics and learner feedback. The result: a 63% drop in learner support tickets, 95%+ attendance for instructor‑led training, a 60.91% course completion rate, and more L&D bandwidth to improve programs and outcomes.

ChenMed

Niccole Liriano

Manager, Registrar and Training Operations