Case Study: Cloudbeds increases daily active users and reduces churn with Docebo

Cloudbeds increases daily active users 15% with Docebo

Cloudbeds, a global hospitality platform provider, faced a reactive and siloed customer training program that made it difficult for clients to access learning resources. This led to knowledge gaps and underutilization of their product. They needed a centralized, strategic solution and turned to the Docebo Learn LMS to build a comprehensive training hub.

By implementing Docebo, Cloudbeds created Cloudbeds University (CBU), a highly customizable learning portal with tailored paths. This centralized solution allowed for proactive content creation and a seamless branded experience. The results were significant: customers using CBU are 10% less likely to churn, 15% more likely to become daily active users, and 15% more likely to purchase add-ons, with over 60% of their customer base now engaged in the platform.

Cloudbeds