Case Study: City of Kingston achieves soaring course completion rates and automated compliance with Docebo

City of Kingston Keeping Cities Running

The City of Kingston is the municipal government for Kingston, Ontario, supporting more than 40 departments and 1,000–2,000 employees with essential services from transit to long‑term care. Faced with a simplistic LMS that was being sunset by its vendor, the learning team had to migrate up to 300 courses and user data for over 2,000 people while finding a replacement that could deliver accessible, engaging compliance and awareness training across a distributed workforce.

They selected Docebo for its intuitive trial, quick implementation, Extended Enterprise capability for external agencies, single sign‑on and mobile responsiveness, and flexible admin roles. The platform enabled automation of certifications and refresher cycles, customizable domains and widgets, and delegated admin oversight — driving a measurable surge in course completions, reduced compliance issues, higher engagement, and more capacity for the L&D team to focus on strategic learning initiatives.

City of Kingston

Anthony Amodeo

Learning and Development Specialist