Case Study: Cineplex achieves 95% retention of promoted talent with Docebo

Cineplex - Customer Case Study

Cineplex, Canada’s largest film exhibitor with 163 theatres, 75 million annual guests and about 13,000 employees, needed a better way to engage young, front-line staff, support career progression and improve retention as employees moved into first-time management roles. High turnover among entry-level theatre staff and the critical nature of the management transition made it essential to provide clear development pathways and prepare new leaders.

Cineplex launched the Cineplex Academy on the Docebo LMS—integrated with its HRIS—to deliver 300+ courses and 140 learning plans using scenario-based, microlearning and mobile formats, including the Reel Manager Training program with digital badges and lapel pins. The platform sees roughly 1,900 daily users averaging 23-minute sessions, and Cineplex reports a 95% retention rate for promoted top talent, stronger internal promotion rates and measurable improvements in learner engagement and performance.

Cineplex

Allison Dell

Director of Learning & Development