Case Study: ChenMed reduces learner support tickets by 63% with Docebo

ChenMed reduces learner support tickets by 63% with Docebo

ChenMed, a healthcare provider with over 5,000 employees, faced significant challenges with its legacy learning management system. The platform was not intuitive, generating 200-300 learner support tickets monthly for Niccole Liriano's team to handle manually. This left little time for strategic work. The system also lacked automation, flexibility, and robust reporting, which hindered the learning experience and administrative efficiency. ChenMed turned to vendor Docebo for a solution using its Learn LMS to address these issues.

By implementing Docebo Learn, Integrations, and Learning Evaluation, ChenMed created a user-friendly, automated, and data-driven learning environment. The results were a 63% reduction in learner support tickets and a dramatic increase in engagement, with instructor-led training attendance surpassing 95% and course completion rates reaching 60.91%. Docebo's platform freed the L&D team from manual tasks, allowing them to focus on improving training and expanding the course catalog for the benefit of both staff and patients.

ChenMed