Case Study: Booking.com scales ILT training and saves 800+ hours with Docebo

Booking.com saves 800+ hours a year with Docebo

Booking.com, a leading digital travel company, faced significant challenges scaling its instructor-led training (ILT) due to a limited and non-scalable learning platform. Their learning operations team was overwhelmed with manual administrative tasks, such as sending emails and calendar invites for over 15,000 employees, which prevented tracking and measuring learning initiatives. Seeking to automate processes and improve the learner experience, they turned to the Docebo learning platform.

Docebo provided a highly customizable solution, integrating seamlessly with Google Calendar and the company's HRIS to automate scheduling and user management. This allowed Booking.com to consolidate all learning and dramatically reduce administrative overhead. The results included an 80% reduction in admin for complex programs, saving over 800 hours annually, and a 600% increase in ILT offerings—from 20 to 120 courses—with minimal added operational effort.

Booking.com