Case Study: Acoustic improves customer satisfaction with Docebo

Acoustic boosts learner satisfaction 16% with Docebo

Acoustic, an independent marketing cloud provider, faced the challenge of establishing a new, more capable Learning Management System (LMS) after becoming a standalone company, as their previous system was too basic. They needed a platform to train customers, partners, and employees, aiming to significantly improve their low customer satisfaction (CSAT) score of 3.59 out of 5.

Implementing the Docebo LMS allowed Acoustic to create the customized Acoustic Academy. This solution provided a personalized and user-friendly learning experience. The results were substantial: learner satisfaction (CSAT) increased by 16% to a score of 4.2, surpassing their goal, with over 7,500 registered users and 16,000 courses completed. Docebo enabled efficient internal training and laid the groundwork for global content expansion.

Acoustic