Case Study: Visma Software Nordic achieves proactive customer success and higher engagement with Docebo

Visma Transforming customer success through strategic learning

Visma Software Nordic, a leading provider of mission-critical software across the Nordic region, needed a more scalable learning platform that could reach customers and partners, reduce administrative overhead, and provide clear reporting on learning effectiveness and business impact. Its existing system lacked visibility and made it difficult to turn learning into a strategic part of customer success.

Docebo delivered a unified learning platform with deep API integrations into Visma’s core systems, embedding learning into everyday workflows and enabling proactive, contextual learning delivery. The results included more than 50 partners receiving proactive learning content, a 29% month-over-month engagement increase, 13,526 hours of partner and customer learning in a single month, and a 4.6/5 satisfaction rating, helping Visma improve retention and customer support.

Visma Software Nordic

Eirik Friise

Head of Customer Experience