Case Study: Optimco boosts productivity and clears backlog with Docbyte Intelligent Mailroom

Productivity increased by 30% thanks to the elimination of the backlog and reducing record handling times

Optimco, a Flemish insurance company managing 160,000 contracts, faced a critical challenge as its rapid growth resulted in a massive paper backlog. This overstretched workflow significantly slowed down operations, hampering service for its network of over 1,200 independent agents. To enable smooth growth, Optimco partnered with Docbyte to digitize its business administration using their Intelligent Mailroom and Case Management solutions.

Docbyte implemented a tailored digital mailroom and case management system that digitized incoming documents and streamlined workflows. The results were transformative: a 30% increase in productivity and the complete elimination of the backlog across three departments. Processing times for policies were slashed from five months to under two weeks. Docbyte's solution also reduced overhead costs and empowered all 60 employees with digital access, freeing staff from repetitive tasks to focus on customer service.

Optimco