Case Study: City and County of Denver achieves a streamlined, unified web presence and improved customer service with DNN Corp.'s Evoq Content

City and County of Denver Streamlines Web Presence to Enhance Customer Service

The City and County of Denver, a consolidated city-county of about 600,000 residents, faced rapid growth in online service use and an unwieldy web presence—300 separate portals and over 18,000 pages—built on a limited, homegrown CMS that produced inconsistent agency sites and made content management difficult. The IT team needed a streamlined, scalable platform and a way to improve navigation and customer service while reducing reliance on costly phone-based support.

Denver implemented DNN Evoq Content as a single-instance platform, consolidating sites from 300 to 70 and trimming pages to about 7,000, adding a consistent navigation and visual structure, role-based permissions, and author-friendly editing tools. A new 311 web portal powered by dynamic forms is shifting constituents to self-service, improving response times and lowering call-center costs, while the unified site is easier to manage, more scalable, and delivers better service to residents.

City and County of Denver

Brad Laing

Manager of Custom Application Support, Technology Services, City and County of Denver