Case Study: Timber Trading achieves 30% better customer service and $12K annual cost savings with DMSi Software's Agility SaaS

Timber Trading - Customer Case Study

Timber Trading, a Worcester, MA–based lumber distributor established in 1983, needed better collaborative tools and real-time data to support its sales team across New England. The company found its legacy systems couldn’t handle inventory, delivery schedules, and quality-control data required to maintain customer loyalty and rapid order fulfillment. Timber Trading selected DMSi Software’s Agility (SaaS Hosted) to address those gaps.

DMSi Software deployed Agility SaaS as a remotely hosted business-management system, giving staff instant access to live inventory and delivery information from any computer. The change improved customer service by about 30% (per Timber Trading’s GM), reduced return calls and double-selling risk, increased mobility and productivity, and cut roughly $12,000 a year in third-party networking expenses, while simplifying IT infrastructure and management.

Timber Trading

Dave Zappone

General Manager