Case Study: RGR Garages achieves real-time, tailored control and faster response with DMS Navigator

RGR Garages - Customer Case Study

RGR Garages, a Ford dealership in Cranfield, struggled with two prior dealer management systems that didn’t fit its complex, multi-department operations (new and used sales, petrol forecourt and shop, aftersales, service, car hire and van preparation). The dealership needed a DMS that could handle high vehicle volumes, provide accurate daily operating figures, be fully tailorable, and avoid unpredictable development/interface charges—needs that led them to DMS Navigator (the Navigator DMS).

DMS Navigator delivered a fully customisable dealer management system integrated across every department, including a live rental package and consolidated accounts, with a fixed-fee policy that covers extra interfaces. The implementation gave RGR Garages real-time payment tracking and tailored management reports, enabled end-to-end showroom sales from order to invoice to final deal profit, and produced measurable improvements—a much better handle on daily operating figures and a “huge difference” in response speed in the service department.

RGR Garages

Andrew Grimes

Dealer Principal