Case Study: Microsoft Corporation achieves streamlined customer service and unified data with DMI’s Dynamics 365 solution

Microsoft - Customer Case Study

Microsoft Corporation, acting as the customer for a national home security leader, faced a fragmented IT landscape of multiple custom applications that created separate data repositories, inconsistent processes, and fragile integrations. They selected Dynamics 365 in the cloud and engaged DMI to ensure bi-directional integrations with legacy systems and enable a seamless transition with no interruptions to ongoing operations.

DMI delivered a phased consolidation and migration to Dynamics 365, building a robust integration layer (including BizTalk), third‑party integrations, automated workflows, role‑based security, data migration/validation scripts, dashboards, and end‑user training. As a result, DMI’s implementation produced greater operational visibility, standardized data, faster delivery of business‑critical features, real‑time dashboards for customer interactions and case resolution, and reduced time to resolution while enabling automatic access to new Dynamics 365 enhancements.

Microsoft Corporation